Shipping & Returns
Shipping Information
At NexaVolt Tech, we aim to make your shopping experience straightforward and transparent.
Delivery Areas
Delivery availability depends on the product and destination. Available shipping options will be displayed at checkout.
Shipping Costs and Delivery Times
Shipping charges and estimated delivery times are provided during checkout, before payment.
Delivery times may vary depending on product availability, fulfilment location and the delivery service used. Some orders may be dispatched from international fulfilment centres.
Unless a different delivery period has been agreed with you, goods will be delivered within 30 days.
Order Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched.
If you have questions about your delivery, contact support@nexavolttech.com.
Returns & Cancellations
Your Right to Cancel
For most online purchases, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise this right, email support@nexavolttech.com with a clear statement that you wish to cancel your order. Please include your order number.
After notifying us, you have a further 14 days to return the goods.
Certain legal exceptions may apply to particular products. Any applicable exceptions will be disclosed before purchase.
Returning Products
Please contact our support team for return instructions and the relevant return address.
For change-of-mind returns, you may be responsible for return postage where this has been disclosed before purchase.
If an item arrives damaged, faulty or not as described, please contact us. Your statutory consumer rights remain unaffected, and we will arrange an appropriate remedy in accordance with applicable law.
Refunds
Eligible refunds will include the price of the returned products and the original standard delivery charge, where required by law.
Refunds will be processed without undue delay and, for cancellations involving returned goods, no later than 14 days after we receive the goods or receive evidence that they have been sent back, whichever is earlier.
Refunds will be made using the original payment method unless otherwise agreed.
Need Assistance?
For questions about shipping, cancellations, returns or refunds, please contact:
NexaVolt Tech — Smart Tech. Better Living.